If you would like to contact us about any of our terms & conditions, please email us at hello@ivyalicestationery.com
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Artwork Proofs
Proofs of all work may be submitted for customer’s approval and Ivy Alice Stationery shall incur no liability for any errors not corrected by the customer in proofs so submitted. This includes incorrect spelling of names and venues, addresses, dates etc, this will need to be checked and approved by the customer. Please fully check your proof, if any minor changes need creating, please let us know asap. The artwork will not be printed without the approval from the customer. Once approved by you, the artwork will be in our 'printing stage' and no changes can be made. Approvals are classed as proceeding with the print or replying with approved or approval confirmed.
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Bespoke Artwork Design
Design time will be allocated to you upon quotation. This is set at the time given which is included in the price. The time is allocated with enough time to create your artwork from the brief given and setting up any design for the printers. If left over time is available, minor amendments can be made on your design - this does not include a redesign. If you require extra artwork time, this can be added at an extra cost of £45 per hour.
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Artwork and designs are created by Ivy Alice Stationery with the correct licensing to create your stationery. All artwork is to be supplied to the customer in proof PDF form and all bespoke designs belong to Ivy Alice Stationery. For full copies of artwork(s) designs in hi res PDF form without the proofing mark, these are available to the customer at an additional cost of £35.00. For all logo/emblem designs these are available without the proofing mark for an additional cost of £25.00.
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Price
The price our quotes are valid for 30 days from the issue of the quotation or 7 days after artwork has been created and sent out to you. Price quotes are based on the current costs of production and, unless otherwise agreed, are subject to amendment on, or at any time after, acceptance where such amendment is required in order to meet any rise or fall in such costs.
Payment
A non-refundable deposit is required to design your bespoke artwork. Orders below £ 100 are to be paid in full upon booking. Orders above £100 are subject to pay a £100 non refundable deposit to secure artwork time and to start creation.
The non refundable deposit is deducted from the price of your remainder balance to pay before printing. For example if your quote is £200, a £100 non refundable deposit payment will be made, then the remainder £100 once you are pleased to proceed with printing after artwork design. For larger orders 50% of the quotation cost is required as a deposit with the remaining 50% to be paid upon artwork creation.
If you do not wish to go ahead with the print at any time, you are able to cancel your order at the loss of your non refundable deposit.
Once artwork is sent to print, no changes can be made, the printers will process the artwork usually between 7-10 working days but unfortunately, we cannot guarantee timeframes due to our external printing process. Please allow plenty of time with event dates upon ordering as printing process times can amend at any time which we are not liable for.
Due to all work being personalised, we cannot accept refunds of any form. Please contact us if you have any issues at hello@ivyalicestationery.com
Delivery
Risk of loss or damage to work completed by Ivy Alice Stationery shall pass to the customer on delivery. Delivery of stationery will only be sent once it has passed the Ivy Alice quality and happiness check.
Refunds and Returns
We do not accept any refunds or returns due to products being personalised. If you have any issues with any of our products, please email hello@ivyalicestationery.com and we will be more than happy to assist you with this.
Ivy Alice Stationery
North Anston, Sheffield
S25 4BG